Exchange & Return

Does the ordered product not meet your expectations (completely), or is the size not right? Don’t worry! You can withdraw from your purchase and return your order within 14 days after receiving it. After reporting your withdrawal, you return your order to us as quickly as possible, but no later than 14 days. We will refund the full order amount including delivery costs we charged for your order. You bear the direct costs of returning the product.

When exercising your right of withdrawal, the product must be returned in good condition with all delivered accessories included and in its original packaging.

If you would like to exchange your products for a different size or for different products, the fastest way to receive your new products is to place a new order and return the old products.

It is also possible for you to indicate which products you would like to receive in exchange making use of our returns form. Once we have received your return including the form, we will ship the new products to you. The return costs are your responsibility, but we will cover the new shipping costs. Please bear in mind that our products are shipped from the Netherlands. As a result, it may take a while for your package to reach us and for us to process your return and dispatch the new shipment.

Returns procedure
If you would like to return or exchange your products, please download, complete and print our returns form. Add it to the package with the products you are returning, ensure the package is sufficiently stamped and send it back to us.

Scratch no More B.V.
Remmerden 121
3911 TZ Rhenen
The Netherlands

If you return products in accordance with our return policy (see our T&Cs, art. 6–10), we will reimburse the order amount using the same means of payment you used for the initial transaction within five days.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If parts of the products are missing, damaged, or if the product has been used, the loss in value will be deducted from your reimbursement.